If You Forgot Your PED Outlook Password

PED Outlook Password Reset Guide

Step One:

First open up your preferred web browser [Microsoft Edge, Firefox, Google Chrome]. In this example we are using Google Chrome.

Step Two:

Next we will navigate to Outlook.com using the URL search on top of the browser. 

Step Three:

Once you have successfully reached the Outlook home page select “Sign In” in the top right.

Step Four:

Next insert your PED email address and select “Next”.

Step Five:

Click on “Forgot my password”.

Step Six:

Select one of the three verification options that Microsoft provides you. [In this example we will be using our Mobile Phone]. Insert your mobile phone number and select “Text my mobile phone”.

Step Seven:

Insert the six digit verification code sent to your mobile phone and click "Next". 

Step Eight:

Microsoft will select your second verification method [In this example, calling our Office Number.] Insert your Office Number and select “Call”. The Automated System will call you. Once you confirm by pressing #, it will forward you to the next page to change your password.

Step Nine:

Next insert your new password and confirm it. Once this is complete select “Finished”.

Reminder: You cannot use a password you had previously used.

Step Ten:

Once you have chosen an acceptable password you will get a notification that your password was successfully changed. Make sure you are able to login with the new password and you will be all finished. If you are unable to login, please call the DoIT Helpdesk at 505-827-2121 or fill out a FreshDesk Ticket.