No Cell Service

Created by Cesar Trevizo, Modified on Mon, Sep 21 at 8:59 AM by Cesar Trevizo

If you don't have cell service, check if the device is has SOS or 3 dots instead of bars, try the following steps:

Restart the device.
If restarting doesn't work, Check that Airplane Mode is turned off.
Go to Settings > Cellular and ensure Cellular Data is enabled
If Airplane Mode if off and Cellular Data is enabled, try turning off Cellular data and turning on Airplane mode on for 30 seconds
Turn on Cellular Data and turn off Airplane Mode.
If these steps don't fix it, you will need to schedule a time to bring the phone to us so we can contact Verizon and reactivate the line.

Name	Host	Duration	Description
_x_w	nmped.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	nmped.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	nmped.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	nmped.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	nmped.freshdesk.com	2 months	Used for user authentication.
wf_order	nmped.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	nmped.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	nmped.freshdesk.com	Session	Denotes which filter is applied for the tickets list.